bet936 Privacy Policy

bet936 is an internationally licensed online betting and casino platform operating at bet936.net. We have been serving Pakistani players since 2018, offering cricket betting, live casino, slot games, and instant games with full PKR support. For the purposes of this Privacy Policy, bet936 acts as the data controller in respect of all personal data collected from users of the bet936 platform.

References to "bet936", "we", "us", or "our" in this Privacy Policy refer to the entity operating the bet936.net platform and all associated services. References to "you", "your", or "Player" refer to any individual who accesses, registers on, or interacts with the bet936 platform in any capacity.

This Privacy Policy applies to all personal data collected and processed by bet936 in connection with:

• Registration and maintenance of a player account on the bet936 platform.
• Deposits, withdrawals, and all financial transactions processed through our platform in PKR.
• Use of any betting market, casino game, slot, live dealer table, or other gaming product available on the platform.
• Interactions with our customer support team via live chat, email, or any other channel.
• Participation in any bonus programme, promotional campaign, loyalty rewards scheme, or competition operated by bet936.
• Your browsing activity on the bet936.net website, including pages viewed, features used, and device and connection information collected automatically.

This Policy should be read alongside the bet936 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the platform.

bet936 collects personal data from you in the following categories. We apply a data minimisation principle — we only collect what is genuinely necessary for the specific purpose described.

bet936 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings, and provide you with access to all bet936 platform features.
• Processing financial transactions: To process deposits and withdrawals in PKR via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• KYC and identity verification: To fulfil our obligations under applicable anti-money laundering requirements and to verify that all players are aged 21 or above before permitting withdrawals.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance via our 24/7 live chat and email support channels.
• Personalisation and platform improvement: To understand how players use the platform, identify features that can be improved, and present content relevant to your preferences and gaming history.
• Promotional communications: Where you have not opted out, to send you information about bet936 bonuses, PSL season promotions, new game launches, and loyalty reward updates via email or SMS.
• Responsible gaming monitoring: To monitor gaming patterns for signs of problem gambling, apply deposit limits or cooling-off periods you have requested, and fulfil our duty of care obligations.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and meet our obligations under our international gaming licence.

For each purpose for which we process your personal data, bet936 relies on one or more of the following lawful bases:

• Contractual necessity: Processing required to enter into or perform our contract with you — including account creation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, age verification, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of bet936's legitimate business interests — including fraud prevention, platform security, and platform analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in relation to marketing communications. You may withdraw your consent to marketing at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

bet936 does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary financial and identity data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer processors — to facilitate PKR deposits and withdrawals. All payment partners are contractually bound to protect your data and to use it solely for payment processing purposes.
• Identity verification providers: We share identity documents and personal details with regulated third-party KYC and AML verification services to fulfil our age verification and anti-money laundering obligations.
• Technology and platform service providers: We engage trusted third-party providers for hosting, data storage, fraud detection, customer support tooling, and platform analytics. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
• Regulatory and law enforcement authorities: We may disclose personal data to government bodies, regulators, or law enforcement agencies where required by law, by court order, or by a lawful request issued under applicable anti-money laundering or gaming regulation frameworks.
• Business transfers: In the event of a merger, acquisition, or transfer of all or substantially all of bet936's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

bet936 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytics data that helps us understand and improve how players interact with the site.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Used to remember your preferences, such as language settings, preferred payment method, and your last-viewed game category. These improve your experience but are not essential to core functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how features are used. This data informs platform development decisions. We do not use this data to identify individual users.
• Responsible gaming cookies: Used to track session duration for the purposes of displaying session time reminders where you have enabled this feature in your account settings.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies may impair your ability to use the bet936 platform.

bet936 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and gaming history: Retained for the duration of your active account relationship with bet936, plus a minimum of five (5) years following account closure, in accordance with standard record-keeping obligations applicable under our gaming licence.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by anti-money laundering regulations applicable in the jurisdiction of our licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Customer support communications: Retained for two (2) years from the date of the last communication in a given support thread, or longer where the communication is relevant to an ongoing dispute or regulatory enquiry.
• Marketing consent records: Retained for the duration of your marketing consent plus one (1) year following withdrawal of consent, to demonstrate compliance with consent obligations.

When retention periods expire, data is securely deleted from our systems or anonymised such that it can no longer be linked to any individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

As a bet936 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Article 14. We will respond to all valid requests within thirty (30) days.

bet936 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the bet936 platform.
• Encryption of sensitive data fields — including CNIC numbers and financial data — at rest in our databases.
• Role-based access controls ensuring that bet936 staff can only access personal data that is necessary for their specific job function.
• Regular security assessments and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for internal staff accessing player data systems.
• Contractual data security obligations imposed on all third-party processors who handle player data on our behalf.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet936 will notify affected players without undue delay in accordance with applicable requirements under our gaming licence framework.

The bet936 platform is strictly for individuals aged 21 and above. bet936 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts found to belong to under-age individuals will be closed immediately, with any real-money balance (net of bonus funds) returned to the registered payment method.

If you are a parent or guardian and believe that a minor in your care has registered on the bet936 platform, please contact our support team immediately so that the account can be reviewed and closed. bet936 takes the protection of minors extremely seriously and cooperates fully with any investigation into under-age access.

The bet936 platform may contain references to game providers, payment processors, or other services whose own privacy practices are separate from and independent of this Privacy Policy. bet936 is not responsible for the privacy practices, content, or data handling of any third-party service.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bet936, particularly payment providers such as JazzCash and EasyPaisa, whose own data handling terms govern the information they collect from you directly in the course of processing payments.

bet936 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our platform's services. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect. Your continued use of the bet936 platform following such notification constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how bet936 has handled your personal data, please contact us using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on every page of the bet936 platform. Average response time under 2 minutes.

Our support team handles data protection queries from players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all regions of Pakistan. We aim to resolve all privacy-related queries within thirty (30) days of receipt.

If you are not satisfied with our response to a privacy concern, you may escalate your complaint to the relevant data protection or gaming regulatory authority under the framework of our international gaming licence.

This Privacy Policy was last reviewed and updated on 1 January 2026. © 2026 bet936. All rights reserved.